Returns & Exchanges

We want you to be fully satisfied with your NuPhy keyboard and accessories. If you are not happy with your purchase, you may return your items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, keycap pullers, and extra switches that were included in the box.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at an authorized courier location; please note that return shipping costs may apply depending on the return reason.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects the item for any signs of use or damage, your refund will be processed to your original payment method within 7-10 business days.